Introduction
Gasworks Media LLC, a Washington State limited liability company ("Cochago", "we", "us", or "our"), operates the Cochago AI receptionist service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
Information We Collect
Information You Provide
- Account Information: Name, email address, phone number, business name, and billing information when you create an account.
- Business Content: Your website URL, services, hours, and FAQs that you provide or that we extract to train your AI assistant.
- Customer Data: Information about your customers who interact with your AI assistant, including names, phone numbers, email addresses, and conversation content.
Information Collected Automatically
- Chat and Voice Transcripts: We record and store transcripts of all conversations between your customers and the AI assistant for quality assurance, training, and to provide you with conversation summaries.
- Voice Recordings: Voice calls may be recorded. Callers are notified at the start of each call.
- Usage Data: Information about how you and your customers use the service, including IP addresses, browser type, and interaction patterns.
- Cookies: We use cookies and similar technologies for analytics and functionality.
How We Use Your Information
We use collected information to:
- Provide and improve the Cochago service
- Train and improve our AI models
- Send notifications about leads and emergencies
- Process payments and manage your account
- Comply with legal obligations
- Communicate with you about the service
Data Retention
- Conversation transcripts: Retained for 90 days by default, or as configured in your account settings.
- Voice recordings: Retained for 30 days, then deleted unless you request longer retention.
- Account data: Retained while your account is active and for 90 days after account closure.
- Aggregated analytics: May be retained indefinitely in anonymized form.
Subprocessors
We use the following third-party services to provide Cochago:
| Subprocessor | Purpose | Location |
|---|---|---|
| OpenAI | AI language models for chat and voice | USA |
| Anthropic | AI language models (backup provider) | USA |
| xAI | AI language models (backup provider) | USA |
| Cloudflare | Hosting, CDN, and data processing | Global |
| Twilio | Voice calls and SMS messaging | USA |
| Google (Analytics) | Website analytics | USA |
| Stripe | Payment processing | USA |
Your Rights
You have the right to:
- Access: Request a copy of your personal data.
- Correction: Request correction of inaccurate data.
- Deletion: Request deletion of your personal data. Email chase@gasworksmedia.com with subject "Data Deletion Request".
- Portability: Request your data in a portable format.
- Opt-out: Opt out of marketing communications.
To exercise these rights, contact us at chase@gasworksmedia.com.
Data Deletion Requests
To request deletion of your data:
- Email chase@gasworksmedia.com with subject "Data Deletion Request"
- Include your account email address and business name
- Specify what data you want deleted (account, transcripts, or all data)
We will process deletion requests within 30 days.
Security
We implement industry-standard security measures including:
- Encryption in transit (TLS) and at rest
- Access controls and authentication
- Regular security audits
- Employee training on data protection
Children's Privacy
Cochago is not intended for children under 13. We do not knowingly collect information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the service.
Contact Us
For questions about this Privacy Policy:
Gasworks Media LLC Attn: Privacy Email: chase@gasworksmedia.com